Return policy

At www.shopnicopods.com, we strive to provide the best products and customer experience. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return policy to ensure your satisfaction.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unopened, and in the same condition that you received it.
  • The item must be in its original packaging with all seals intact.
  • Returns must be initiated within [Insert Number] days from the date of delivery.

2. Non-Returnable Items

Certain products are exempt from being returned, including:

  • Items that have been opened or used
  • Items marked as final sale or clearance
  • Gift cards
  • Perishable goods (if applicable)
  • Custom or personalized items

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team at [email protected] with your order number, a description of the item(s) you wish to return, and the reason for the return.

  2. Receive Authorization: Once your return request is approved, we will provide you with return instructions and a Return Merchandise Authorization (RMA) number. Please do not send back any items without an RMA number, as they may not be accepted.

  3. Ship the Item: Pack the item securely in its original packaging and include the RMA number inside the package. Ship the item to the return address provided in the return authorization email. You are responsible for covering the shipping costs for returning the item.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: If your return is approved, a refund will be processed to your original payment method. Please note that it may take [Insert Number] business days for the refund to be reflected in your account, depending on your payment provider.

  • Partial Refunds: In some cases, only partial refunds may be granted (e.g., for items that are returned with missing parts or are damaged during return shipping).

5. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please contact us at [email protected].

6. Return Shipping Costs

You are responsible for paying the shipping costs for returning your item unless the return is due to an error on our part (e.g., incorrect or defective item sent). In such cases, we will provide you with a prepaid shipping label.

7. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at [Insert Contact Email] with your order number and photos of the damage. We will work with you to resolve the issue, either through a replacement or refund.

8. Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account or credit card statement again. Then, contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].

9. Contact Us

For any questions regarding our return policy, please contact us at:

Email: [email protected]